Delivery
Products are dispatched by Poste Italiane courier, both within Italy and internationally (non-EU countries).
When placing your order, please provide a correct telephone number (landline or mobile) to help resolve any delivery issues.
Accepted payment methods
Purchases can be paid for using:
- Visa and Mastercard credit cards through PayPal
- PayPal
Delivery times
DHL’s estimated delivery times, which are indicative, are 4–5 working days within Italy, with delivery from Monday to Friday. Deliveries may be delayed by 5–6 working days beyond the normal timeframe if technical problems affect order processing.
Delivery to non-EU countries and during seasonal peak periods may take longer.
Delivery charges
- Italy: €5.00
- International: delivery charges depend on the destination country and the parcel’s weight/volume.
For deliveries to non-EU countries, products may be subject to customs duties and sales taxes, depending on the product and destination country.
Customs duties and any taxes vary by destination and are applied when the goods arrive in that country. In such cases, import taxes and/or customs duties are payable by the User.
Returns and refunds
Once payment has been made, the order is confirmed and sent for processing. It may be changed until it is dispatched.
Right of withdrawal
You may exercise your right to withdraw from the order within 14 days of receiving the goods, where this right applies to the type of product purchased.
You can notify us that you wish to return products by completing the form in your account, emailing the Genoa Store at info@fondazionegenoa.com or calling 340.2800268 for more information. Where possible, we will cancel the order and issue a refund within 5 days of the goods arriving at our warehouse.
Returns and refunds
To exchange one or more products purchased online in the shop, you must keep your receipt.
From the date your order is delivered, you have 14 days to notify us that you wish to return the goods. Email info@fondazionegenoa.com to return one or more products, following the instructions provided.
Once we have received the goods at our warehouse and checked that they are eligible for return, we will issue a refund within 3 days using the same payment method as the order. If you paid by bank transfer, you must clearly provide your IBAN.
Your notification must include the following information:
– the order number to which the return relates;
– the code(s) of the product(s) you wish to return;
– the purchaser’s details (first name and surname, email address, IBAN)
IMPORTANT NOTES:
- Shirts personalised with a player’s name and number, and personalised shirts in general, cannot be returned.
- Products customised to the customer’s specifications (e.g. clothing with special personalisation) cannot be returned.
- Discounted items cannot be returned or exchanged.
- Returned items must have their labels attached and be returned in their original packaging.
- Returned items must show no visible signs of wear or use.